Ten tips you won’t want to forget when meeting outside your home country.
- Understand local customs.
Pick up a book on cultural etiquette so you will know the norms. In some countries it’s acceptable to discuss business over a meal, while in others it’s taboo. In some places business cards are treated casually; in others they are handled with great respect.
- Follow the money.
Understand the intricacies of foreign exchange rates. Watch out for credit-card fees on foreign transactions. Your best bet: Negotiate based on your local currency. That way you won’t have to worry so much about budgets going completely awry.
- Know your purpose.
Make sure the decision to leave your home country actually falls in line with the goals and objectives of the meeting.
- Mind their business.
Business practices vary from country to country. For example, the business day is not 9 to 5 all around the world. And while you may see contract provisions as carved in stone, others may consider them more like guidelines.
- Pick up the phone.
Communicating strictly through e-mail is often not the most effective way to get your point across.
- Get the view from the ground.
Do a site inspection, even if it means flying 10 hours for a 1.5-day site and costs you $1,000. It will make a world of difference. (And yes, I have done that.)
- Be inclusive.
Make sure the destination is one where all attendees can take part. Remember to consider passport and visa issues, flight access, and cost of travel.
- Tell time.
Time zones can really make a difference when you are on a tight schedule and you need a response ASAP. You may be sending e-mail at the start of your business day, but it may be the end of the recipient’s workday. (Oh, and consider meeting in Latin America , where you’ll have minimal time zone changes.)
- Read, research, report.
Learn a lot about your destination. Be prepared to answer any questions your clients or guests may have regarding safety, dining, transport, money, language, or other issues.
- Know thyself.
As the saying goes (and with due credit to international meeting expert Carol Krugman, CMP, CMM): If you want things done the way they are at home, stay home!